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Frequently Asked Questions | Known Issues | Trouble Shooting
Occasionally users have reported problems with registering ScrapX. The symptom is that a user is unable to enter a Licensee Name and Registration Key in the ScrapX Registration panel. This problem can occur for two reasons:
1. The user's account does not have the administrative permissions that Mac OS X requires to write to the system Preferences folder. See the Read Me document for more information.
2. The use's account has administrative permissions but they have become corrupted. Check the permissions for the Preferences folder, which is inside the Library folder in the boot disk's main directory. If "write" permissions are not indicated, we recommend running Apple's "Disk Utility." First "Verify" the disk's permissions, and then "Repair" them.
On some systems, when a scrapbook opens in the Combined view the window is empty until the view is changed to Item view and then back to Combined view. Otherwise, scrapbook operation is normal. In all cases where testing was done it has been found that operation on the same computer was normal if ScrapX was run from a "clean" account (see suggestion 4 in the section "ScrapX Fails to Start Up"). Therefore, it seems that the problem is caused by a "haxie," code added to the OS by another user-installed application. (In other words, the problem is the equivalent of an extension conflict in classic Mac OS.)
Occasionally users have reported that one or more thumbnail images display incorrectly. To speed up ScrapX operations thumbnails are saved in the scrapbook file; if a thumbnail becomes corrupted it has to be "recreated." For a single thumbnail select the Item > Recreate Thumbnail command, or to recreate all of the thumbnails in a scrapbook select the Scrapbook > Recreate All Thumbnails command.
Occasionally users have reported problems with starting ScrapX after they have upgraded or updated their OS, updated ScrapX, or replaced their computer. The following steps have resolved these problems. Work through the list until ScrapX starts up normally.
1. If you are running Mac OS X 10.2 "Jaguar" ensure that WebKit is installed on your computer. (It might not be if you have not installed Apple's "Safari" web browser.) To verify that WebKit is present, look for a folder named "WebKit.framework" inside the "Frameworks" folder inside the "Library" folder inside the "System" folder on your computer. If WebKit is not present, download and install Safari.
2. Download a fresh copy of the latest version of ScrapX.
3. Replace your copy of Stuffit Expander and then download and install a fresh copy of ScrapX. You can download Stuffit Expander at: http://www.stuffit.com/mac/expander/index.html .
4. Ensure that the scrapbook that is being opened is not corrupted. Open the Introductory Scrapbook by dragging it onto the ScrapX application icon. If necessary, get the Introductory Scrapbook from the ScrapX archive that you downloaded in step 2.
5. Delete the ScrapX preference files (there are two).
6. Check for conflicts with other programs. The simplest way to this is to try running ScrapX in a clean account. Open the System Preferences and under "System" select "Accounts." Create a new user "Test." Select Log Out... under the Apple menu, Log in as "Test," and try starting ScrapX. If this allows ScrapX to be started, then the next step is to find and remove the offending haxie.
If you have questions about these suggestions or if none of them fixes your problem, email us .
